Think twice next time you’re about to tip the man or woman delivering food to your house. According to a recent survey conducted by US Foods, nearly 30 percent of delivery drivers have swiped something from a customer’s food order.
The survey interviewed some 500 delivery drivers who worked for various apps (including UberEats, GrubHub and DoorDash). Twenty-eight percent of those drivers confessed to having taken food from a customer’s order prior to delivering it, while more than half (54 percent) admitted to thinking about doing so.
From the report: “We’re sorry to report that sometimes, impulse gets the best of deliverers, and they violate their sacred duty by taking some of the food!”
As you might expect, customers (1,500 of whom were polled by US Foods as part of the same study) are less than thrilled by the idea of a delivery driver lifting a bit of their meal. US Foods asked customers to to rate, on a scale of 1 to 10 (1 meaning “no big deal” and 10 meaning “absolutely unacceptable”), how upset they would be to learn that such a thing occurred, and the average response was 8.4. No surprise there.
Meanwhile, 85 percent of customers said they would like their order to come with a sticker or label which, if broken, would indicate that the delivery boy/girl had gotten hungry on the drive over.
Taking food from an order is of course a violation of company policy: if caught, drivers are liable to be fired.
On the flip side, drivers had some bones to pick as well. Sixty percent of those surveyed said they were “consistently irritated” by a lack of tips. MarketWatch reports:
“On the customer side, 95% of those surveyed said they tipped their drivers, though 66% said service and delivery fees — which don’t go to the driver — affected how much they tip. $5 was the average tip for about one in three customers, but 57% of customers said they tipped less than that. Just 11% said they tipped an average of $6 or more.”
Upon hearing this news, customers might be even less inclined to tip, further enraging delivery drivers and leading them to retaliate by, well, stealing some food. Sounds like a vicious cycle.